Privacy Policy

Last updated: August 19, 2026

This Privacy Policy explains how Unscribo (“Unscribo,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects Personal Information when you use our website, cancellation services, account features, Subscription Management Tools, renewal reminders, and other related services (collectively, the “Services”).

We believe you should be able to understand what happens to your information without having to decipher unnecessary legal language.

The Personal Information we collect depends on which Unscribo Services you choose to use.

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Jump to section

1. Who We Are
2. Definitions
3. Personal Information We Collect
4. How We Use Personal Information
5. Cancellation Letters and Cancellation Requests
6. Subscription Manager and Renewal Reminders
7. User Accounts
8. Payments
9. Technical and Usage Information
10. Cookies and Similar Technologies
11. Analytics and Advertising
12. How We Share Personal Information
13. Service Providers
14. Data Retention
15. Data Security
16. International Data Transfers
17. European Economic Area, United Kingdom and GDPR Rights
18. U.S. State Privacy Rights
19. California Privacy Rights
20. Sale and Sharing of Personal Information
21. Children’s Privacy
22. Data Access, Correction and Deletion
23. Authorized Agents
24. Changes to this Privacy Policy
25. Contact Us

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PART I — COLLECTION AND USE OF INFORMATION

1. Who We Are

Unscribo provides tools and services designed to help Users manage and cancel subscriptions, memberships, contracts, trials, and other recurring services.

Our Services may include:

• generating Cancellation Letters;
• allowing Users to download Cancellation Letters;
• processing and dispatching Cancellation Requests;
• providing information about cancellation procedures;
• maintaining User accounts;
• managing subscriptions and recurring expenses;
• tracking renewal and trial expiration dates;
• providing cancellation and renewal reminders; and
• providing other related subscription-management functionality.

Unscribo is operated by:

Unscribo B.V.

Privacy contact: support@unscribo.com

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2. Definitions

For purposes of this Privacy Policy:

“Unscribo,” “we,” “us,” or “our” means the operator of the Unscribo platform.

“User,” “you,” or “your” means an individual who accesses or uses the Services.

“Provider” means a third-party company or organization with which you have a subscription, membership, contract, trial, or other recurring arrangement.

“Personal Information” means information that identifies, relates to, describes, or can reasonably be linked to an individual, as defined by applicable privacy law.

“Cancellation Letter” means a document generated through Unscribo for the purpose of requesting cancellation of an agreement with a Provider.

“Cancellation Request” means information or documentation submitted, transmitted, mailed, or otherwise processed through Unscribo for the purpose of requesting cancellation.

“Paid Cancellation Service” means a Service through which Unscribo processes, transmits, mails, or otherwise dispatches a Cancellation Request on a User’s behalf.

“Subscription Management Tools” means features that allow Users to record, organize, monitor, or manage subscriptions, renewal dates, trial periods, recurring costs, cancellation deadlines, reminders, and related information.

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3. Personal Information We Collect

The information we collect depends on how you use Unscribo.

We may collect:

• first and last name;
• mailing address;
• email address;
• telephone number where provided;
• account login information;
• Provider name;
• Provider account or membership number;
• customer or reference number;
• subscription or membership information;
• subscription price;
• billing frequency;
• renewal date;
• trial expiration date;
• cancellation deadline;
• cancellation preferences;
• reminder preferences;
• correspondence with customer support;
• transaction and order information;
• IP address;
• browser and device information;
• website usage information;
• cookie and consent preferences; and
• other information you voluntarily provide when using the Services.

We seek to collect only information reasonably necessary for the Services you choose to use and for legitimate operational, security, legal, and business purposes.

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4. How We Use Personal Information

Depending on how you use Unscribo, we may process Personal Information to:

• provide the Services you request;
• generate Cancellation Letters;
• process and dispatch Cancellation Requests;
• identify the relevant Provider;
• maintain and secure your User account;
• operate the Subscription Management Tools;
• record subscriptions and recurring expenses;
• track renewal dates and trial expiration dates;
• provide renewal or cancellation reminders;
• process payments;
• administer paid subscriptions;
• provide customer support;
• communicate with you regarding the Services;
• prevent fraud, abuse, and unauthorized activity;
• diagnose technical problems;
• maintain and improve the Services;
• comply with applicable legal obligations;
• enforce our Terms and Conditions; and
• establish, exercise, or defend legal claims.

We do not use information collected for one purpose for an unrelated purpose where doing so would be inconsistent with applicable privacy law.

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5. Cancellation Letters and Cancellation Requests

When you generate a Cancellation Letter, we may process information necessary to create an accurate document.

This may include:

• your name;
• address;
• Provider;
• customer, account, or membership number;
• subscription information;
• cancellation instructions;
• date of the request; and
• other information necessary to identify the relevant agreement.

5.1 Free self-service

Where Unscribo provides a free self-service option, you may generate or download a Cancellation Letter and send it to the Provider yourself.

Generating or downloading a Cancellation Letter does not by itself authorize Unscribo to send that letter to the Provider unless the functionality you select clearly provides otherwise.

5.2 Paid Cancellation Service

If you choose Unscribo’s Paid Cancellation Service, we may use and disclose the information reasonably necessary to prepare, process, print, transmit, mail, or otherwise dispatch the Cancellation Request.

Information may therefore be shared with the relevant Provider and with service providers necessary to perform the Service you requested.

5.3 Records

We may retain records showing that a Cancellation Request was created, purchased, processed, transmitted, or dispatched where reasonably necessary for:

• customer support;
• fraud prevention;
• accounting;
• payment disputes;
• dispute resolution;
• security; or
• legal compliance.

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6. Subscription Manager and Renewal Reminders

Unscribo may allow you to store information about subscriptions and recurring expenses in your account.

This may include:

• Provider name;
• subscription or service name;
• recurring price;
• billing frequency;
• next billing date;
• renewal date;
• trial expiration date;
• notice period;
• cancellation deadline;
• account or membership reference;
• notes; and
• reminder preferences.

We use this information to provide subscription-management functionality and reminders requested or enabled by you.

6.1 Adding a subscription does not contact the Provider

Information stored in your Subscription Manager is not shared with the underlying Provider merely because you add that subscription to your Unscribo account.

We will share information with a Provider when necessary to perform a cancellation or another Provider-related action that you request, or where otherwise permitted or required by law.

6.2 Reminders

We may use your contact details and subscription information to provide reminders concerning:

• upcoming renewals;
• trial expirations;
• cancellation deadlines;
• upcoming recurring charges; or
• other subscription events.

You may be able to manage reminder preferences through your account.

A reminder does not itself cancel or modify an agreement with a Provider.

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7. User Accounts

If you create an Unscribo account, we may process information necessary to:

• create the account;
• authenticate you;
• maintain the account;
• provide account functionality;
• maintain subscription information;
• protect account security; and
• provide customer support.

You are responsible for keeping your login credentials confidential.

We may maintain records relating to account activity where reasonably necessary for security, fraud prevention, customer support, and legal compliance.

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8. Payments

When you purchase a paid Unscribo Service, payments may be processed by third-party payment processors.

Depending on the payment method used, payment processors may collect:

• payment-card information;
• billing information;
• transaction amount;
• transaction identifier;
• IP address;
• device information; and
• other information necessary to process or protect the transaction.

Unscribo does not intentionally store complete payment-card numbers or card security codes on its own systems where payment processing is handled by a third-party payment processor.

We may receive and retain transaction information such as:

• payment status;
• transaction identifier;
• amount paid;
• payment method type;
• date of payment;
• refund status; and
• limited payment information supplied by the payment processor.

Payment information may also be processed where necessary to administer a recurring Unscribo subscription in which you have expressly enrolled.

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9. Technical and Usage Information

When you access Unscribo, certain technical information may be collected automatically.

Depending on our systems and configuration, this may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• referring website;
• pages visited;
• date and time of access;
• approximate geographic information derived from an IP address;
• session information;
• error and diagnostic information; and
• interactions with website features.

We may use this information for:

• security;
• fraud prevention;
• technical operation;
• troubleshooting;
• analytics;
• performance measurement; and
• improving the Services.

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10. Cookies and Similar Technologies

Unscribo may use cookies, local storage, pixels, tags, and similar technologies.

These technologies may be used for:

• essential website functionality;
• authentication;
• security;
• remembering preferences;
• cookie-consent management;
• analytics;
• performance measurement; and
• advertising, where applicable and permitted.

10.1 Essential technologies

Certain cookies or similar technologies may be necessary for the website or Services to function correctly.

These may include technologies used for:

• account login;
• security;
• fraud prevention;
• session management;
• checkout functionality; and
• remembering privacy choices.

10.2 Optional technologies

Where required by applicable law, analytics, advertising, or other non-essential cookies will be used only after the required consent has been obtained.

Users may be able to change their choices through our cookie-preference controls.

10.3 Current cookie information

Because the specific technologies used by Unscribo may change, current information about individual cookies, providers, purposes, and expiration periods may be provided through our Cookie Policy or Cookie Consent Manager.

The cookie information displayed through those tools should reflect the technologies actually in use on the Unscribo website.

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11. Analytics and Advertising

We may use analytics services to understand how Users interact with Unscribo and to improve the Services.

Where applicable, we may also use advertising or conversion-measurement technologies.

Such providers may process:

• technical identifiers;
• cookie information;
• IP addresses;
• device information; and
• website interactions.

Where consent is legally required, these technologies will be subject to the User’s cookie or privacy choices.

Relevant providers may be identified through our Cookie Policy, Cookie Consent Manager, or other applicable privacy disclosures.

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12. How We Share Personal Information

We may share Personal Information where reasonably necessary with:

• Providers that you ask us to contact;
• postal and mailing providers;
• printing and fulfillment providers;
• payment processors;
• hosting and infrastructure providers;
• email and communications providers;
• security and fraud-prevention providers;
• analytics providers;
• customer-support providers;
• professional advisers;
• government authorities where legally required; and
• other service providers necessary to operate Unscribo.

We may also disclose information:

• with your direction or consent;
• to comply with applicable law or legal process;
• to protect Users, Unscribo, or others from fraud, abuse, or security threats;
• to enforce our agreements;
• to establish, exercise, or defend legal claims; or
• as part of a merger, acquisition, financing, restructuring, sale, or transfer of all or part of the Unscribo business, subject to applicable law.

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13. Service Providers

Third parties that process Personal Information on our behalf may be contractually required, where appropriate and legally required, to:

• process information only for authorized purposes;
• protect the confidentiality of Personal Information; and
• implement appropriate security safeguards.

The exact service providers used by Unscribo may change as our infrastructure and Services evolve.

Where required by law, additional information regarding categories or identities of recipients will be provided upon request or through applicable privacy disclosures.

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PART II — STORAGE, RIGHTS AND LEGAL INFORMATION

14. Data Retention

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

These purposes may include:

• providing the Services;
• maintaining User accounts;
• maintaining Subscription Management information requested by Users;
• customer support;
• transaction administration;
• accounting;
• fraud prevention;
• security;
• resolving disputes;
• enforcing agreements; and
• satisfying legal, accounting, tax, or regulatory requirements.

Different categories of information may have different retention periods.

When Personal Information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

If you request deletion, we will process the request in accordance with applicable law.

Certain information may need to be retained despite a deletion request where retention is legally permitted or required.

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15. Data Security

We use reasonable technical and organizational safeguards designed to protect Personal Information against:

• unauthorized access;
• loss;
• misuse;
• alteration; and
• unauthorized disclosure.

These safeguards may include:

• access controls;
• encryption where appropriate;
• authentication controls;
• security monitoring;
• secure infrastructure;
• backups; and
• internal security procedures.

No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

If we become aware of a security incident involving Personal Information, we will take appropriate action and provide legally required notifications where applicable.

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16. International Data Transfers

Unscribo operates from the Netherlands and may use service providers located in the United States or other countries.

As a result, Personal Information may be processed outside the country in which you live.

Where applicable privacy law requires safeguards for international transfers, we will use an appropriate legal mechanism.

For Personal Information subject to European data-protection law, such mechanisms may include:

• an adequacy decision;
• Standard Contractual Clauses;
• another legally recognized transfer mechanism; or
• another lawful basis permitted by applicable law.

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17. European Economic Area, United Kingdom and GDPR Rights

If European or United Kingdom data-protection law applies to our processing of your Personal Information, you may have rights including:

• the right to access Personal Information;
• the right to correct inaccurate information;
• the right to request deletion;
• the right to restrict certain processing;
• the right to object to certain processing;
• the right to data portability where applicable;
• the right to withdraw consent where processing is based on consent; and
• the right to lodge a complaint with an appropriate supervisory authority.

These rights are subject to applicable legal conditions and exceptions.

17.1 Legal bases

Where applicable data-protection law requires a legal basis, we may process Personal Information based on:

Performance of a contract — where processing is necessary to provide a Service you requested.

Consent — where you have provided legally valid consent, such as for certain optional cookies or communications.

Legitimate interests — where processing is reasonably necessary for purposes such as security, fraud prevention, administration, or improvement of the Services and those interests are not overridden by your rights.

Legal obligations — where processing is necessary to comply with applicable law.

17.2 Exercising your rights

Requests may be submitted to:

support@unscribo.com

We may need to verify your identity before completing certain requests.

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18. U.S. State Privacy Rights

Residents of certain U.S. states may have privacy rights under applicable state law.

Depending on your state of residence and applicable law, these rights may include:

• confirming whether we process your Personal Information;
• accessing Personal Information;
• correcting inaccurate Personal Information;
• requesting deletion;
• obtaining a portable copy of certain Personal Information;
• opting out of certain sales of Personal Information;
• opting out of certain sharing or targeted advertising;
• opting out of certain profiling activities;
• limiting certain uses of sensitive Personal Information; and
• appealing certain decisions concerning privacy requests.

These rights are not absolute and may be subject to legal exceptions.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

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19. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (“CCPA”) and other applicable California privacy laws.

Depending on applicability, these may include rights to:

• know the categories of Personal Information collected;
• know the categories of sources from which Personal Information was collected;
• know the purposes for collecting, using, or disclosing Personal Information;
• know the categories of recipients;
• access specific Personal Information;
• request correction;
• request deletion;
• opt out of certain sale or sharing activities;
• limit certain uses of sensitive Personal Information; and
• receive equal service and pricing when exercising applicable privacy rights.

Where legally required, additional California-specific disclosures may be provided through this Privacy Policy or a separate California privacy notice.

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20. Sale and Sharing of Personal Information

Unscribo does not sell Personal Information for money.

Certain privacy laws, however, define terms such as “sale,” “share,” or “targeted advertising” more broadly than an ordinary sale for monetary payment.

Advertising, analytics, conversion measurement, or similar technologies may in some circumstances fall within these definitions.

If Unscribo engages in activities that constitute a sale, sharing, or targeted advertising under applicable law, we will provide legally required:

• disclosures;
• preference controls; and
• opt-out mechanisms.

We will not represent that Personal Information is never sold or shared under applicable privacy law unless our actual technical, analytics, and advertising practices support that statement.

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21. Children’s Privacy

Unscribo’s paid Services are intended for adults.

We do not knowingly collect Personal Information from children under the age at which parental consent is required under applicable law for the purpose of providing paid cancellation Services.

If we learn that Personal Information from a child has been collected in violation of applicable law, we will take reasonable steps to delete or otherwise appropriately handle that information.

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22. Data Access, Correction and Deletion